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Fragrance Oil
PerfumeTerms and condition
Terms and Conditions
WhatsApp Business API CRM Service
MASUM PERFUMES L L C
Last Updated: October 04, 2025
1. Acceptance of Terms
By using the WhatsApp Business API CRM Service provided by MASUM PERFUMES L L C ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please discontinue use of our WhatsApp Business API CRM Service immediately.
2. Service Description
2.1 WhatsApp Business API CRM Service
Our WhatsApp Business API CRM Service provides:
- Product inquiries and customer support
- Order placement and tracking
- Promotional offers and updates
- Delivery coordination
- Customer feedback collection
- Personalized shopping assistance
2.2 Service Availability
Business Hours
Sunday - Thursday: 7:00 AM - 12:00 AM
Friday - Saturday: 7:00 AM - 1:00 AM
Response times may vary based on query complexity and volume
Service may be temporarily unavailable for maintenance or technical issues
3. User Responsibilities
3.1 Appropriate Use
You agree to:
- Provide accurate and truthful information
- Use the service for legitimate shopping and customer service purposes
- Respect our staff and maintain courteous communication
- Comply with WhatsApp's Terms of Service
- Not engage in spam, harassment, or abusive behavior
3.2 Prohibited Activities
You must not:
- Send spam, promotional content, or unsolicited messages
- Use the service for illegal activities or fraud
- Attempt to hack, disrupt, or damage our systems
- Share inappropriate, offensive, or harmful content
- Impersonate others or provide false identity information
- Use automated systems or bots without authorization
4. Orders and Transactions
4.1 Order Placement
- Orders placed through WhatsApp are subject to product availability
- We reserve the right to refuse or cancel orders at our discretion
- Order confirmation will be provided via WhatsApp message
- Prices are subject to change without prior notice
4.2 Payment Terms
- Payment methods accepted: Cash on delivery, credit/debit cards, digital wallets
- Payment must be completed at the time of delivery or as agreed
- Failed payments may result in order cancellation
- Refunds will be processed according to our refund policy
4.3 Delivery
- Delivery areas are limited to our service zones in UAE
- Delivery times are estimates and may vary due to traffic, weather, or other factors
- Minimum order values may apply for delivery service
- Delivery charges are clearly communicated before order confirmation
5. Product Information and Availability
5.1 Product Descriptions
- We strive to provide accurate product information and images
- Actual products may vary slightly from images due to natural variations
- Product availability is subject to stock levels
- We reserve the right to substitute similar products when original items are unavailable
5.2 Pricing
- All prices are in UAE Dirhams (AED) unless otherwise specified
- Prices include applicable taxes unless stated otherwise
- Special offers and discounts are subject to terms and validity periods
- Price errors will be corrected, and affected orders may be cancelled
6. Privacy and Data Protection
6.1 Information Collection
- Your use of our WhatsApp Business API CRM Service is subject to our Privacy Policy
- We collect and process personal information as described in our Privacy Policy
- By using our service, you consent to our data processing practices
6.2 Communication Consent
- By contacting us via WhatsApp, you consent to receive communications
- You may opt-out of promotional messages at any time
- Transactional messages related to your orders may still be sent
7. Intellectual Property
7.1 Company Rights
- All content, trademarks, and intellectual property belong to MASUM PERFUMES L L C
- Our business name, logos, and branding are protected intellectual property
- You may not use our intellectual property without written permission
7.2 User Content
- You retain ownership of content you share with us
- By sharing content, you grant us license to use it for service provision
- You represent that you have rights to any content you share
8. Limitation of Liability
8.1 Service Limitations
- Our WhatsApp Business API CRM Service is provided "as is" without warranties
- We do not guarantee uninterrupted or error-free service
- Technical issues with WhatsApp platform are beyond our control
- We are not liable for delays caused by third-party services
8.2 Liability Caps
- Our liability is limited to the value of products purchased
- We are not liable for indirect, consequential, or punitive damages
- Force majeure events release us from performance obligations
- Our total liability shall not exceed AED 1,000 per incident
9. Termination
9.1 Termination Rights
- Either party may terminate service use at any time
- We may suspend or terminate access for Terms violations
- Termination does not affect existing order obligations
- Outstanding payments remain due after termination
9.2 Effect of Termination
- Access to WhatsApp Business API CRM Service will cease
- Order history may be retained per our Privacy Policy
- Accrued obligations survive termination
10. Dispute Resolution
10.1 Complaint Process
- First contact our customer service team via WhatsApp or phone
- Escalate unresolved issues to management
- Formal complaints can be submitted in writing
10.2 Governing Law
- These Terms are governed by UAE law
- Disputes shall be resolved in UAE courts
- Mediation is encouraged before litigation
11. Compliance and Regulations
11.1 Regulatory Compliance
- Service complies with UAE consumer protection laws
- Food safety standards are maintained per UAE Municipality requirements
- Business operations are licensed and regulated
11.2 WhatsApp Compliance
- Service operates under WhatsApp Business API terms
- We comply with WhatsApp's business messaging policies
- Users must comply with WhatsApp's end-user terms
12. Modifications
12.1 Terms Updates
- We may modify these Terms with reasonable notice
- Continued use constitutes acceptance of modified Terms
- Material changes will be communicated via WhatsApp or other means
12.2 Service Changes
- We may modify, suspend, or discontinue service features
- New features may be added with or without notice
- Service improvements are made at our discretion
Contact Information
Business Name: MASUM PERFUMES L L C
Phone: +971508477579
Email: info@masumperfumes.com
Location: ALSHARIF AND ALDABBUS. OFFICE NO 1, 2, AL BUTEEN, AL BUTEEN DEIRA, DUBAI, 378807, Dubai, United Arab Emirates
Business Hours:
Sunday - Thursday: 7:00 AM - 12:00 AM
Friday - Saturday: 7:00 AM - 1:00 AM
14. Miscellaneous
14.1 Entire Agreement
- These Terms constitute the complete agreement for WhatsApp Business API CRM Service
- Supersedes all prior agreements related to this service
- Written modifications require our express consent
14.2 Severability
- Invalid provisions do not affect remaining Terms
- Enforceable portions remain in effect
- Courts may modify unenforceable provisions
14.3 Language
- English version governs in case of translation conflicts
- Arabic translations available upon request
- Legal interpretation based on English version
Effective Date: October 04, 2025 | Version: 1.0
By using our WhatsApp Business API CRM Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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